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Aged Care Capacity Building Workshop (Riverina/Murray, Central and Far West, and surrounding areas)


May 12, 2022
8:30 am - 4:30 pm

May 12, 2022 @ 8:30 am - 4:30 pm

Online registrations have now closed. If you would like to register for this workshop, please contact consultancy@acsa.asn.au


Engage with Providers to understand local issues and challenges relating to the following topics below as well as understanding local networks. The 2022 Rural and Remote Aged Care Workshop will cover the following topics:

  1.  Managing Quality and Safety: Developing and implementing continuous improvement using a Plan for Continuous Improvement (PCI) format.
  2.  Managing Challenges Within the Workforce: Planning, culture and leadership, cultural safety, workforce experience, training and development.
  3.  Aged Care Reforms: Funding and Payments – improved payment arrangements for home care, Medicare payment statements, changes to the aged care financial reporting and obligation requirements. Overview of the revised aged care funding model and communicating funding model changes with clients, residents, and families.
  4.  Regional challenges: Specific regional challenges identified by regional providers will be addressed.
  5. Governance and your Ways of Working: How your service design impacts on the whole of organization’s governance and management; Exploring the relationship between consumer experience, frontline service delivery and back of house organizational governance.

  Build Aged Care Service provider knowledge through:

  • understanding how to manage quality and safety through the Plan for Continuous Improvement;
  • understanding how to manage challenges within the workforce; and
  • building provider understanding of how funding and payments work under the aged care reforms.

Provider capacity will be built by enabling providers to implement these learnings and processes into their day-to-day organisational tasks, improve service delivery and to meet their regulatory requirements.  


Click here for the ACSA Capacity Building Workshop Program Overview


Target Audience: Key representatives within eligible Councils and aged care providers of several New South Wales Planning Regions – including Riverina/Murray, Central and Far West, and surrounding areas.



Trainer Information:


Stuart Hutcheon-  (Managing Partner) – Stewart Brown

Stuart leads the Consulting and Audit division of Stewart Brown and has been heavily engaged with the aged care, community services and not-for-profit sectors for 25 years. As a highly regarded presenter for the aged care sector’s premium events, Stuart regularly presents at ACSA and other peak body national conferences and financial forums. Stuart has considerable experience win both commercial and not-for-profit organisations involving all areas of professional services including auditing, management accounting, budgeting, salary packaging and fringe benefits. Stuart is a member of Chartered Accountants Australia and New Zealand and currently acts as the Registered Company Auditor for over 85 Aged and Community Care organisations and over 180 not-for-profit organisations.


Maryam Khatri – ACSA Consultant 

Maryam holds tertiary qualification, a bachelor’s degree in Medicine and a Master’s degree in Health Services Management which has equipped her with the necessary skill set to successfully understand and manage the critical aspects of the ever-changing dynamics of Health, Aged and Community Care services.

Her special interest in the Australia’s First Nations population led her to do a research project on the importance of social determinants of Indigenous health and Indigenous rights for health and equity.

Over the last 10 years, Maryam has held various positions across the community and healthcare sector holding prime responsibility of development of services from business to consumer in line with the organizations strategic plan, create Service Model which is not only Compliant to Quality Care Standards – Quality framework but also offers innovation to increase efficiency and improved consumer outcomes.

Moreover, Maryam has led various change management projects which involved understanding the service needs of the stakeholder, prioritise and plan to deliver accordingly, procure to fill any identified gaps and thus maintain the business by monitoring and evaluating the effectiveness of services for our clients.


Anna Millicer – ACSA Consultant 

Anna has broad experience across the aged care sector relevant to this project including research and evaluation; working with First Nations Elders (Broken Hill & Menindee, NSW); development of training and education resources; facilitation and presentation expertise.

Anna has worked in community aged & disability care for 30 years and has championed the consumer self-directed care movement through advocacy, research and best-practice service design. Anna works as a consultant with ACSA, supporting providers to develop their service model, identifying and implementing continuous improvement in line with Aged Care Quality Standards and promote excellence in practice implementation for positive consumer outcomes.

Anna has specialised expertise in:

· Consumer engagement and communication strategies
· Conducting comprehensive Quality Standards review and gap analysis and responding to adverse compliance outcomes
· Training and facilitation skills
· Project management and research design
· Consumer consultation design and implementation


Julie Anderson – Senior Manager, ACSA Consultancy

As an Allied Health Practitioner and with over 16 years’ experience consulting in the Aged Care sector, Julie supports members to build capacity for lasting change and a positive impact on the experience and quality of life of older Australians. ACSA assists providers to respond to the aged care reforms, and enables organisations to provide safe and quality care through improved governance, quality and risk management and strengthening capability with a focus on Leadership, workforce and continuous improvement. Julie shares learnings of the past 12 months, with some of the key contributors of success including strong leadership and planned workforce strategies in preparing for future change.



ACSA acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual, and educational practices of Aboriginal and Torres Strait Islander peoples. We pay tribute to their physical and spiritual connection to land, waters and community, enduring now as it has been throughout time.


Through this initiative ACSA appreciates learning together on this journey as we work towards providing quality care services to our Aged Care Community. We welcome opportunities to collaborate with you, our stakeholders, to better understand their local issues and challenges build knowledge.


Charles Sturt University
Wagga Wagga, NSW 2678 Australia + Google Map


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