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SOLD OUT…”Be Prepared” – Act with Confidence to an ACQSC (Aged Care Quality and Safety Commission) unannounced visit


November 17, 2022
11:30 am - 1:30 pm
Other Time Zones:
11.30am - 1.30pm (NSW, VIC, TAS)
11.00am - 1.00pm (SA)
10.30am - 12.30pm (QLD)
10.00am - 12.00pm (NT)
8.30am - 10.30am (WA)
$275.00 – $440.00


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Trainer Last Name
Trainer Short Bio

Kaye brings direct industry experience working in various roles from frontline registered nurse, facility manager of 41 bed low care hostel, 76 high care and 165 bed ageing in place facilities to commissioning new RACF (Residential Aged Care Facilities) incl. Memory support unit, corporate operational roles, consultancy, and advisory services. Kaye has experienced the highs and lows of the industry and remains resolute in her passion to overcome adversity and to make a difference to the sector.

Kaye will share her passion and insights to developing a resilience mind set to support your preparedness and readiness campaign to meet ACQSC compliance responsibilities. With recent participation in the ACQSC Quality assessor training course together with qualifications in ISO 9001 Lead Auditor and RCA, participants will acquire a new perspective and appreciation to what it means to ‘Be Prepared’.

November 17, 2022 @ 11:30 am - 1:30 pm

$275.00 – $440.00

If you are interested in this session please enquire here to be added to the waitlist.


Applying contemporary insights to regulatory compliance strategy and rules used by The Aged Care Quality and Safety Commission (ACQSC) is essential for approved providers to respond effectively and appropriately to Commission functions such as assessment contacts. Anecdotal evidence suggests providers are often left frustrated and surprised with ACQSC assessment activities when things go wrong and not according to past patterns.  

Sector performance data published quarterly by ACQSC indicates an increase to non-compliances in various standards/requirements. This training session is designed to inform how prior preparation and readiness influences assessment methodology and accreditation outcome. 

Participate in a real-life simulation case study to assist your organisation with preparedness and readiness training, prior to, during and post assessment contact visits. Receive practical tips, network with others and secure quality compliance mentoring opportunities. 


Learning Outcomes:    

  • Understanding changes to regulatory strategy and risk profiling approach by ACQSC assessors 
  • Identify deviations to regulatory rules and demonstrate confidence in preparedness to respond  
  • Know how totality of evidence applied to identified risks, remaining transparent and accountable to consumer outcomes leads to a strong compliance defence position 
  • Participate in a Simulated case study of ACQSC assessment – learn practical tips from an assessor perspective 
  • How to manage disputes with assessor findings and support win / win outcomes  


Target Audience: Board members, CEOs, Directors of Nursing/Facility Managers, Clinical/Care Managers, Quality Managers/Coordinators, Registered Nurses in Residential Care.


If you are interested in this session please enquire here to be added to the waitlist.



Online via Zoom
Tickets are 1 per person. A Reminder email will be sent to registered participants 1-2 days prior to the session including the zoom link and any handouts.
Please note that an essential requirement is that all participants gain access to a PC and/or iPad or mobile device, and use a headphone set, although they do not need to be in the same location. Training rooms without personal headphones can result in feedback which may impede training delivery and reduce participant enjoyment. Headphones do not need to be expensive units, and many people have their own personal headphones /mic that they use with their smart phones, which will be suitable plugged into the computer unit if this is your choice of set up,


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