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SOLD OUT …Comprehensive Leadership Program


February 28
September 5
Other Time Zones:
All module sessions take place between 1pm - 3pm AEST/AEDT

1pm-3pm (QLD, NSW, VIC, TAS) 
12.30pm-2.30pm (SA, NT)
11am-1pm (WA)

1pm-3pm (NSW, VIC, TAS)
12pm-2pm (QLD)
12.30pm-2.30pm (SA)
11am-1pm (NT)
10am-12pm (WA)
$2,427.50 – $3,575.00
Event Category:


Trainer First Name
Trainer Last Name
Trainer Short Bio

Our Program Facilitator for 2023 is Registered Nurse Cheryl Edwards, who has 36 years’ experience in residential aged care management. Cheryl has worked for smaller and larger private and not-for-profit providers, in both corporate and operational roles, and in leadership development programs. She holds qualifications in management, work health & safety, and is a workplace trainer and assessor. Cheryl is also a Myers Briggs practitioner.

February 28 - September 5

$2,427.50 – $3,575.00


The ACCPA Comprehensive Leadership Program is designed for Level 2 and 3 leadership positions in aged care and is ideal for those transitioning to a leadership role.   This program enables participants to take a deep dive over six months of learning with online coursework and one-on-one coaching sessions. Each module must be completed as each module builds on the previous. Participants engage in an online Community of Practice throughout the program to network and build each other’s capabilities and continues post program for Alumni.  Learning begins with a self-assessment tool, the CILCA 360, to help leaders better understand themselves, their leadership style, and capabilities. This is followed by four separate modules that will allow you to develop your skills, knowledge and capabilities so you can become a confident, purposeful and effective age services leader.  Completion of the Comprehensive Leadership Program can be used as supporting evidence against an application for Recognition of Prior Learning (RPL) in the Diploma of Leadership and Management.  This program also provides the opportunity for one successful participant in each program to be awarded a scholarship into the Diploma of Leadership and Management. 


Module 1: Know My Self  Recognising personality traits leads to developing self-awareness. Using the CILCA 360 tool participants will gain a 360-degree view of their strengths and areas for development in their leadership skillset, both before they start and after completing the training program.   These results are shared confidentially with the qualified Program Facilitator who coaches the participant to identify goals for implementation in their learning journey.   This first section of the course will assist the participants to gain vital communication skills to engage their team members, as well as for good customer service and managing feedback and complaints—which are important for meeting Aged Care Quality Standards 1, 6 and 7. 


Module 2: Know My People  Participants learn and practice skills in listening to improve understanding and engagement with their clients and be able to model this approach to their team. By understanding people, you can find new ways to enable teams to care for current clients and assist new clients to settle into new surroundings and situations and feel as though they really belong.   This module also delivers specific sessions on identifying changes and deterioration in the older person, emphasising the importance of quick and accurate response, including escalation and referral to the appropriate health professional. This will help them meet Aged Care Quality Standard 3. 


Module 3: Know My Team  As a leader, it is important to bring out the best in your team—and it starts with how you communicate.  For participants who have never had to lead a team of people, the ability to communicate effectively and have crucial conversations successfully is a vital skill—it can never be underestimated.   Teaching participants how to give genuine positive feedback to their team members on a regular basis allows them to develop a healthy team—and healthy teams deliver better quality care and better outcomes for residents, clients and their families. It is also crucial for aged care leaders to know when and how to have the more difficult conversations with staff who are under-performing or not aligned to the values of a provider.  This module supports Aged Care Quality Standard 7. 


Module 4: Know My Business  More than ever, aged care leaders need to show a strong understanding of organisational management and be able to impart to each staff member their roles and responsibilities within a Governance Framework, as well as convey these boundaries to their teams and stakeholders.  The importance of good governance, accountability, open disclosure, leading within a budget, financial management, and managing change, are essential topics covered in Module 4.  Good managers also need to understand how to manage projects—from scoping out the project, to the business case, the financials, understanding and mitigating risk, establishing and managing a project team, scheduling and monitoring, scope creep and scope reviews. Other topics include business case writing and report writing, time management, prioritising and delegating. 


Learning Outcomes 

  • Gain vital communication skills using practical skills and tools to engage team members, manage feedback and complaints and provide excellent customer service 
  • Enabling and modelling – learn and practice skills in listening to improve understanding and engagement 
  • Give genuine positive feedback but know when and how to have crucial and difficult conversations successfully
  • Understand the importance of good governance, accountability, open disclosure, budgets and financial management 
  • Understand the principles of time management and how to implement – prioritise and delegate 


    Target Audience:  Current and emerging leaders in Levels 3 and 2 of the Aged Care Leadership Capability Framework, which defines the behavioural attributes necessary for effective leadership within aged care organisations. 


    Program Schedule:




    28 February 2023

    CILCA360 Pre-Survey Launch (Webinar)

    1pm – 2pm AEDT

    7 March – 18 April 2023

    CILCA Survey launched and completed

    11 April

    Pre-course work

    18 April 2023

    Module 1

    Session 1

    1pm – 3pm (AEDT/AEST)

    2 May 2023

    Session 2

    16 May 2023

    Module 2

    Session 1

    30 May 2023

    Session 2

    13 June 2023

    Module 3

    Session 1

    27June 2023

    Session 2

    11 July 2023

    Session 3

    25 July 2023

    Module 4

    Session 1

    8 August 2023

    Session 2

    22 August 2023

    Session 3

    5 September 2023

    Close Out/Graduation

    1pm – 3pm (AEST)

    Click here to download the 2023_CLP_Schedule.

    If you register 3 or more people from your organisation for the program you are eligible for the Group Discount ticket. Please email training@accpa.asn.au if you have any questions about this option. 



    The Australian Government through the Human Services Skills Organisation offers a heavily subsidised price for the CILCA360 component of the program, until the end of 2022. Early bird registration will secure this price. For more information  https://www.datadrivesinsight.com/hsso/


    Early bird prices are available until 31 December 2022.



    Online via Zoom
    Tickets are 1 per person. A Reminder email will be sent to registered participants 1-2 days prior to the session including the zoom link and any handouts.
    Please note that an essential requirement is that all participants gain access to a PC and/or iPad or mobile device, and use a headphone set, although they do not need to be in the same location. Training rooms without personal headphones can result in feedback which may impede training delivery and reduce participant enjoyment. Headphones do not need to be expensive units, and many people have their own personal headphones /mic that they use with their smart phones, which will be suitable plugged into the computer unit if this is your choice of set up,


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