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Difficult Conversations


February 17
10:00 am
Other Time Zones:
10:00am – 12:00pm (NSW, ACT, Tas, Vic)
9:30am – 11:30am (SA)
9:00am – 11:00am (QLD)
8:30am – 10:30am (NT)
7:00am – 9:00am (WA)
$20 – $145
Event Category:


Trainer First Name
Trainer Last Name
Trainer Short Bio

Dana Lavenant is a qualified trainer who currently works with Sector Support & Development within Aged and Community Services Australia (ACSA) for the Workforce and Industry Development team.

The aim of the work undertaken by Dana is to support and offer development opportunities to the aged services sector located in South Australia. Her passion is in developing learning opportunities and facilitating conversations focused on values-based principles, which are individualised and challenge traditional thinking. The key goal of SSD work is to facilitate strength-based approaches to inspire better practices regarding quality issues with the workforce, while keeping the older person’s desire for living their best life and recovering from adversity at the forefront of the work.

Dana has experience in customer service management and the development and provision of community-based services for older people, people living with dementia and mental health issues and the natural relationships who care for them.

A lifelong learner Dana has filled a number of roles as a social scientist, health counsellor, student, mother, artist and adventurer.

February 17 @ 10:00 am

$20 – $145

Difficult conversations cannot always be avoided when we are working in the human services. This will be an opportunity to reflect on our own skills and how to navigate difficult exchanges. This workshop aims to give you some strategies to manage difficult conversations using positive intent and good processes.

Learning Outcomes:

  • Insight into 3 types of conversations and their effectiveness to turn difficult encounters into constructive conversations.
  • Identify the importance of self-awareness and empathy when navigating tricky conversations.
  • Exploration of strategies that can shift difficult conversations into meaningful communication.

Target Group: CHSP support workers, volunteers, other aged care workers – highly beneficial for frontline workers and volunteers. For best results team leaders and manager should have undertaken the session to enhance team practices and strengthen cultural changes.


Online via Zoom
Tickets are 1 per person
A Reminder email will be sent to registered participants 1-2 days prior to the session including the zoom link and any handouts,


Tickets are not available as this event has passed.