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Embedding a Peer Support Culture (Buddying)


November 14, 2022
12:30 pm - 4:00 pm
Other Time Zones:
12.30pm - 4.00pm (NSW, ACT, VIC, TAS)
12.00pm-3.30pm (SA)
11.30am-3.00pm (QLD)
11.00am-2.30pm (NT)
9.30am - 1.00pm (WA)
$275.00 – $440.00
Event Category:


Trainer First Name
Trainer Last Name
Trainer Short Bio

Bernadette Durrell has direct industry experience, including being a Village Manager of 145-unit village. She has held training and lecturing roles with Alzheimer’s Australia and TAFE delivering the Diploma of Nursing and Certificate IV in Preparation for Nursing], worked as a Regional Manager for Silver Chain [WA], a Director of Nursing and holds a Bachelor of Science [Nursing] and Masters of Business Leadership. She has mentored nursing and radiography students for Curtin University [Perth].

November 14, 2022 @ 12:30 pm - 4:00 pm

$275.00 – $440.00
Please note this delivery was originally scheduled for the 31 August but has now been rescheduled to the 14 November 2022  


Embedding a Peer Support Culture is designed to empower staff who are assigned a peer support role, often known as a ‘buddy’. The shift in terminology from ‘buddy’ to ‘peer support’ is to engender a collective responsibility as peers to support each other while still assigning an individual to act in the lead role. 

Implementation of a Peer Support program is an investment into your workforce, as employees who feel valued and supported are more likely to remain in their roles, leading to improved workforce retention rates.  It is particularly important when onboarding new employees to reduce stress which can occur when commencing a new job or undertaking a new role within an organisation.  

The 3.5 hr workshop explores the roles of all parties in the equation, both individuals and the organisation, and offers strategies for effective communication, giving and receiving feedback and greater understanding of how as individuals we learn and receive information. 

It explores the expectations of the peer support role and guides participants with practical skills and knowledge, to develop an effective and productive peer support relationship and operating structure within their workplace. 

Topics covered in the workshops include: 

  • Effective Coaching Relationships 
  • Qualities of an Effective Peer 
  • A Coaching Approach to Communication 
  • Giving Effective Workplace Instructions 
  • Cross Cultural Communication 
  • Giving Feedback to new staff 
  • Sharing Feedback with your Mentors 

Previous attendees have stated they “learned a lot of handy tips” and that facilitator Bernadette was “very clear and knowledgeable”


Learning Outcomes:

  • Understand the roles, responsibilities and boundaries of being a workplace peer 
  • Recognise how individual learning style preferences can be utilised to advance knowledge and develop confidence in task applications 
  • Understand how effective communication can build relationships of trust and respect 
  • Increase your ability to manage difficult situations with confidence, clarity and calmness 
  • Develop strategies to deal with the expression of difficult emotions in others 


Target Audience: The workshops are ideal for any workers in the aged care sector who support new employees and/or trainees as they transition into the workplace. It would also be useful for HR staff responsible for implementing a peer support program in their organisation.


Please note this delivery was originally scheduled for the 31 August but has now been rescheduled to the 14 November 2022  



Online via Zoom
Tickets are 1 per person. A Reminder email will be sent to registered participants 1-2 days prior to the session including the zoom link and any handouts.
Please note that an essential requirement is that all participants gain access to a PC and/or iPad or mobile device, and use a headphone set, although they do not need to be in the same location. Training rooms without personal headphones can result in feedback which may impede training delivery and reduce participant enjoyment. Headphones do not need to be expensive units, and many people have their own personal headphones /mic that they use with their smart phones, which will be suitable plugged into the computer unit if this is your choice of set up,


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