Loading Events

« All Events

  • This event has passed.

SOLD OUT… If it’s not documented, it didn’t happen


April 14
1:00 pm - 3:00 pm
Other Time Zones:
1:00pm – 3:00pm (NSW, ACT, Tas, Vic, QLD)
12:30pm – 2:30pm (SA, NT)
10:00am – 12:00pm (WA)
$140 – $155
Event Category:


Trainer First Name
Trainer Last Name
Trainer Short Bio

Murray has over 20 years of experience at senior management level in aged and disability support and associated sectors. As a passionate, skilled and experience trainer/ presenter he uses a mix of theory, experiential, reflection and self-discovery to support participants understand and apply their new and existing knowledge. He is also a trained facilitator in the Enzyme technique, which supports groups explore options and prioritise them for action. As a well-rounded personal development professional, Murray is also a successful mentor from the C suit to emerging leaders, where he can provide participants with insight, challenge and focus on solutions that last. He believes that a mix of training and mentoring will be the best approach for the implementation of the new Aged Care standards.

Murray is currently the CEO at Community Based Support (CBS) person-centred leader in the provision of services to people who are ageing or have a disability. During this time he has also served on the State committee of ACSA. Prior to joining CBS, Murray ran a niche registered training organisation (RTO) in Canberra, the Australian Indigenous Leadership Centre, where he played a key role in moving the organisation away from pure government funding, and into a sustainable financial position. Having been involved in the marketisation of both the RTO and Job Services sectors, he understands the journey, environment and dynamics that organisations go through as government policy changes and new players enter the market.

Murray has served on many profit-for-purpose and commercial boards, including Kimberley Group Training and the TAFE Governing Board; he was the Chairperson and Board Member of the Ord Valley Muster.

April 14 @ 1:00 pm - 3:00 pm

$140 – $155

This program has been written for a diverse audience from carers through to service managers and everyone in-between!

Good client documentation is essential for numerous reasons, the most important being the provision of the best possible care and support.

When something goes wrong or when a case conference is scheduled with the client and their loved ones, ensuring you have well written evidence to back up any claims, actions or outcomes is essential.

As aged care services continue to transition to customer directed care, documentation and its quality will improve communication across multi-disciplinary teams, demonstrate quality and reduce risk.

This interactive workshop will explore legislation, quality standards and professional practice that impact on documentation in community services and provide practical examples of strategies to ensure documentation is defensible. Current issues such as the Aged Care Quality Standards, Aged Care Funding Instrument (ACFI), Consumer Directed Care, together with real examples from the Royal Commission and Coronial Inquests are used to reinforce the need to document effectively and what can happen when documentation isn’t up to scratch. The workshop will also focus on Complaints and Customer Feedback and appropriately managing Workplace Incidents and Investigation. The program has been written for a diverse audience from carers through to service managers and everyone in-between.


Online via Zoom
Tickets are 1 per person
A Reminder email will be sent to registered participants 1-2 days prior to the session including the zoom link and any handouts,


Tickets are not available as this event has passed.