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If it’s not documented, it didn’t happen


December 3
10:00 am - 12:00 pm
$140 – $155
Event Category:


Trainer First Name
Murray Coates
Trainer Short Bio

Murray has been working in the aged and disability sector most of his career, starting with hands on support roles. He also has over 20 years of experience at senior management. As a passionate, skilled and experience trainer/ presenter he uses a mix of theory, experiential, reflection and self-discovery to support participants understand and apply their new and existing knowledge. He is also a trained facilitator in the Enzyme technique, which supports groups explore options and prioritise them for action. As a well-rounded personal development professional, Murray is also a successful mentor from the C suit to emerging leaders, where he can provide participants with insight, challenge and focus on solutions that last. He believes that a mix of training and mentoring will be the best approach for the implementation of the new Aged Care standards.
In the new world, Murray has been core supporting organisation to move away from pure government funding, and into a sustainable financial position and quality services provision using marketisation, while balancing this with for purpose ethos. He understands the journey, environment and dynamics that organisations go through as government policy changes and new players enter the market.

Murray has served on many profit-for-purpose and commercial boards, including Kimberley Group Training, TAFE Governing Board and Chairperson and Board Member of the Ord Valley Muster. He has also served on the State committee of ACSA.

December 3 @ 10:00 am - 12:00 pm

$140 – $155

This program has been written for a diverse audience from carers through to service managers and everyone in-between!

Good client documentation is essential for numerous reasons, the most important being the provision of the best possible care and support.

When something goes wrong or when a case conference is scheduled with the client and their loved ones, ensuring you have well written evidence to back up any claims, actions or outcomes is essential.

As aged care services continue to transition to customer directed care, documentation and its quality will improve communication across multi-disciplinary teams, demonstrate quality and reduce risk.

This interactive workshop will explore legislation, quality standards and professional practice that impact on documentation in community services and provide practical examples of strategies to ensure documentation is defensible. Current issues such as the Aged Care Quality Standards, Aged Care Funding Instrument (ACFI), Consumer Directed Care, together with real examples from the Royal Commission and Coronial Inquests are used to reinforce the need to document effectively and what can happen when documentation isn’t up to scratch. The workshop will also focus on Complaints and Customer Feedback and appropriately managing Workplace Incidents and Investigation. The program has been written for a diverse audience from carers through to service managers and everyone in-between.


Registered participants will receive the Zoom link 1-2 days prior to the event.

** Note:  That the scheduled time is in AEDT (Sydney, Melbourne, Hobart)


25 available
If it not documented: ACSA Member (incl GST)$140.00
25 available
If it not documented: Non Member (incl GST$155.00