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If it’s not documented, it didn’t happen
August 21, 2019 @ 9:00 am - 1:00 pm$195 – $225
This program has been written for a diverse audience from carers through to service managers and everyone in-between!
Good client documentation is essential for numerous reasons, the most important being the provision of the best possible care and support. When something goes wrong or when a case conference is scheduled with the client and their loved ones, ensuring you have well written evidence to back up any claims, actions or outcomes is essential. As aged care services continue to transition to customer directed care, documentation and its quality will improve communication across multi-disciplinary teams, demonstrate quality and reduce risk.
This interactive workshop will explore legislation, quality standards and professional practice that impact on documentation in community services and provide practical examples of strategies to ensure documentation is defensible. Current issues such as the Aged Care Quality Standards, Aged Care Funding Instrument (ACFI), Consumer Directed Care, together with real examples from the Royal Commission and Coronial Inquests are used to reinforce the need to document effectively and what can happen when documentation isn’t up to scratch.
The workshop will also focus on Complaints and Customer Feedback and appropriately managing Workplace Incidents and Investigation.
- Be able to identify documentation essential to their role and responsibility within the organisation and reflect on their current professional practice and areas for improvement
- Understand what makes documentation defensible – the basics including how to remain objective
- Work with colleagues to identify critical elements of re-assessment following a client’s significant change in health and dependency and map these to the new Aged Care Quality Standards
- Reflect on their organisations current complaints handling procedure and their role in effectively handling feedback
- Follow a process for effectively managing and investigating a workplace incident
- Work with colleagues to review a Coronial Report and reflect on how documentation led to a decline in the quality of care provision
- Use a Consumer Directed case conference tool as a practical way to review care and support for a known older person