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Leadership Development Program (Complete)

Details

Start:
June 8 @ 11:00 am
End:
November 9 @ 1:00 pm
Other Time Zones:
11.00am – 1.00pm  (NSW, ACT, TAS, VIC, QLD)
10.30am – 12.30pm (SA, NT)
9.00am – 11.00am (WA)

Please Note: Daylight savings commences October 3rd 2021 and therefore it will effect the session times for those in QLD, NT & WA for the sessions on the 12 Oct & 9 Nov. The session times for those sessions will be the following:

10.00am – 12.00pm  (QLD)
9.30am – 11.30am (NT)
8.00am – 10.00am (WA)
Cost:
$945 – $2090
Event Category:

Other

Trainer First Name
Bruce
Trainer Last Name
Williams
Trainer Short Bio

Bruce loves to help people understand how other people tick so they can work together with less stress and more “yes!” With a focus on leadership, communication and team dynamics, Bruce has been delivering adult education, coaching and professional development programs for over 4 decades. He is an accomplished speaker and facilitator with an engaging and humorous presentation style.
In addition to managing his own business, Bruce is Judging Chair for the Sunshine Coast Business Awards and a part-time academic with the University of the Sunshine Coast. He is founder and spokesperson for the USC Starfish Program raising funds to support low SES students in higher education. Bruce also mentors young entrepreneurs in The DeLorean Project and Generation Innovation.

June 8 @ 11:00 am - November 9 @ 1:00 pm

$945 – $2090

Program Flyer – click here

 

The ACSA Leadership Development Program is ideal for new and emerging leaders who want to grow their professional leadership capacity quickly, simply, and practically. It’s also a great way for seasoned professionals to refresh their understanding and update their leadership toolkit. The program is designed to cultivate key leadership criteria and skills outlined in the Australian Aged Care Leadership Capability Framework.

The series is just as suitable for those in operational and clinical roles who may be supervising others for the first time, as well as those in corporate roles who have more experience.

Each module is delivered as a 2-hour interactive workshop. Participants will also have access to a toolkit of supporting materials and resources for ongoing personal reflection and development. A ‘community of practice’ site via ACSA’s Aged Services Workforce Hub will enable participants to share and collaborate during the program.

The program references the CILCA 360 tool, which ACSA is a licensed provider and is available prior and/or at the conclusion of the ACSA Leadership Series, or anytime throughout the program, suitable to both parties. CILCA 360 is offered at a reduced price – when purchasing the complete 6 module program. Contact ACSA Consultancy Services – consultancy@acsa.asn.au for more information regarding the CILCA 360 which has been specifically developed for the Aged Care Services sector.

The entire program is packed with hands-on experiences and real-world applications that will enable frontline aged care leaders and managers to:

  • Communicate with confidence and clarity
  • Bring out the best in their people
  • Reduce stress and resolve conflict
  • Make positive, timely decisions
  • Delegate with confidence
  • Grow agile, high-performing teams
  • Respond calmly in high-pressure and emotionally volatile contexts
  • Maintain strategic focus and service delivery in periods of rapid change
  • Value and appreciate diversity
  • Foster a relaxed, resilient culture

The ACSA Leadership Development Program is a proactive response to key criteria and issues identified in the Australian Aged Care Leadership Capability Framework (ACLCF). Alignment with the ACLCF will ensure that learning outcomes and implementation can be measured through self-assessments, line manager assessments or 360-degree assessments.

Whole Program Learning Outcomes:

  • Recognise and honour your natural leadership style
  • Understand key elements of personality and how they affect communication
  • Play to your strengths as well as adapt and stretch with other styles
  • Respond more effectively to routine complaints and misunderstandings
  • Create more pathways for team success
  • Support and encourage other developing leaders in your team
  • ‘Manage up’ and ‘manage sideways’ more effectively
  • Work better with colleagues with alternate leadership styles
  • Boost your leadership capacity and elevate your career growth

The ACSA Leadership Development Program is specifically designed to meet the needs of current and aspiring leaders in Levels 3 and 2 of the ACLCF. Level 1 leaders may also find the series a valuable refresher.

Level 3

Often referred to as ‘front line’ or ‘first line’ managers, Level 3 Leaders are likely to be responsible for the activities of a team on a part-time or full-time basis. In an Aged Care context, depending on the size of the organisation and the services provided, these people may often be Care Co-ordinators, Service Co-ordinators, Registered Nurses or Team Managers.

Level 2

As mid-level leaders or ‘middle management’, Level 2 Leaders are commonly responsible for multiple teams or an entire service/function. According to organisational size and function, these leaders are likely to occupy positions as Director of Nursing, Care Manager, Facility Manager, Hotel Services Manager, Quality Manager, Human Resources Manager and so on.

Level 1

Level 1 Leaders are those with strategic and cultural responsibility for an entire organisation or division. Level 1 Leaders will often play a role in influencing community and/or stakeholders beyond their organisation. In small to medium-sized organisations this is likely to be the CEO. In medium to large-sized organisations Level 1 leaders may include general/executive/senior managers and department heads.

 

8th June 2021 – Module 1: Leading with Style

Great leaders know that leadership is a fluid practice. They understand the influence of personality and know how to leverage their go-to leadership style. They’re also comfortable to flex and switch codes to fit alternative contexts. Effective leaders regularly adjust and improve the ways they serve their residents and care recipients and how they direct their teams. They have a growing toolkit of tactical communication skills and know-how and when to apply them.

You will walk away with practical tips and tools about how to:

  • Recognise and honour your natural leadership style
  • Understand key elements of personality and how they affect communication
  • Play to your strengths as well as adapt and stretch with other styles
  • Create more pathways for team success
  • Support and encourage other developing leaders in your team
  • ‘Manage up’ and ‘manage sideways’ more effectively
  • Work better with colleagues with alternative leadership styles
  • Boost your leadership capacity and elevate your career growth

To register for the whole program go to the bottom of this page, to register for this individual module click here

13th July 2021 – Module 2: Emotional Intelligence, Resilience and Confidence

Great leaders have emotional intelligence. They understand that people respond differently to everyday challenges and the ebb and flow of aged care workplace interactions. Smart leaders know how to work well with others, manage stress, make effective decisions and inspire others to positive action. They know how to manage their own emotional profile and maintain their equilibrium and confidence in the face of an often complex, uncertain and ambiguous professional environment. And they know how to support and encourage their teams to do the same.

You will walk away with practical tips and tools about how to:

  • Be more aware self-aware and enrich relationships through honest, respectful discussion
  • Approach sensitive issues with confidence and skill
  • Provide the right encouragement for action and change
  • Stimulate self-generated insights and curiosity using question, silence, and active listening
  • Foster trust, transparency, and a more open, resilient culture
  • Recognise and manage emotional influences in behaviour
  • Be a more authentic leader with a genuine balance of empathy and assertiveness
  • Cultivate a positive, growth-mindset

To register for the whole program go to the bottom of this page, to register for this individual module click here

10th August 2021 – Module 3: Conflict Literacy

Great leaders are confident in any context because they are conflict literate. They know how to navigate with grace and skill the tensions and disagreements that are inevitable with professional groups and teams. Especially in the rapidly growing Aged Care sector with high demand and constantly evolving consumer expectations.  Effective leaders don’t shy away from conflict as they understand that if we manage conflict constructively, we harness its energy for creativity and development. Conflict literate leaders have the ability to nurture the optimal amount of tension in a team to foster positive engagement and generate the best ideas and actions. They also know how to listen and respond more effectively to concerns and questions from care recipients and their support networks.

You will walk away with practical tips and tools about how to:

  • Reframe conflict as a great problem to have
  • Get comfortable with discomfort
  • Navigate tough issues with confidence and skill
  • Listen and respond effectively to resolve misunderstanding and miscommunication
  • Engage with productive tension to grow and develop your team
  • Use conflict as an opportunity to improve clarity, alignment, and action
  • Apply simple negotiation skills to convert conflict into positive communication
  • Use conflict as a catalyst for collaboration, innovation, and creativity
  • Create a robust, healthy, and resilient team culture
  • Generate and support courageous conversations
  • Create a healthy culture that embraces productive disagreement

To register for the whole program go to the bottom of this page, to register for this individual module click here

14th September 2021 – Module 4: Confident Conversations

Great leaders know how to have courageous conversations. They know that open, transparent dialogue is a powerful problem-solving resource and a great way to grow confident, high-performing teams. Given high levels of volatility, uncertainty, and ambiguity in the Aged Care sector, the need for confident, positive, and practical communication has never been more vital. In this module, you’ll discover how courageous conversations save you time, money and energy, and help you build trust through genuine, open communication. You’ll find simple ways to master the art and heart of authentic feedback and grow your circle of influence.

You will walk away with practical tips and tools about how to:

  • Confront complex issues with confidence and skill
  • Maintain psychological safety and open up space for important conversations
  • Enrich relationships through honest, respectful discussion
  • Use a simple framework for feedback conversations
  • Know when to course-correct, when to coach and when to cheer people on
  • Encourage people to discover and take ownership for their own development path
  • Conclude feedback conversations with accountable action plans
  • Reduce stress and stay calm under pressure
  • Use curiosity to adapt and find new solutions
  • Use creativity and humour to maintain perspective, flexibility, and wellbeing

To register for the whole program go to the bottom of this page, to register for this individual module click here

12th October 2021 – Module 5: Decision Making and Delegation

Great leaders know how to make decisions. They know how to choose the best way forward when faced with uncertainty, complexity, risk, and alternative opinions. They understand that timely, positive, and purposeful decisions encourage trust and collaboration. Smart leaders understand how people influence decisions and how decisions influence people. They harness that energy in productive ways to ensure the best outcomes for care recipients, their teams, and their organisation’s broader strategic intentions. They are also comfortable encouraging their teams to step up more confidently into higher levels of decision-making for themselves.

You will walk away with practical tips and tools about how to:

  • Define and separate simple and complex decisions
  • Make timely decisions and measure what matters
  • Adjust and refine decisions as an iterative process
  • Facilitate collaborative decisions and foster outcomes ownership
  • Delegate decision-making to boost accountability and performance
  • Use the ACCORD decision model to ensure alignment with mission and purpose
  • Grow the decision-making capacity of other aspiring leaders
  • Navigate change with effective and collaborative decision design

To register for the whole program go to the bottom of this page, to register for this individual module click here

9th November 2021 – Module 6: Strategic Doing

Great Leaders know how to plan their actions and action their plans. They’re more relaxed and get more done with less effort. They are clear on their vision, mission, values and purpose. They understand the unique demands and expectations in contemporary Aged Care. They set goals and measure progress and make sure they take into account the competing priorities of clinical, residential, and commercial imperatives. They understand the complex mix of compliance issues that govern their work. They also know the human factors that contribute to the ongoing success and sustainability of any project or team. Smart leaders shift from outdated strategic planning to more effective strategic doing. In this module, you’ll discover the only two problems you need to solve for a more balanced and productive life.

You will walk away with practical tips and tools about how to:

  • Align your vision and values with valid actions
  • Create an agile and accountable strategic doing cycle
  • Banish overwhelm and prioritise like a pro
  • Tame your calendar and leverage your time
  • Feel good about what you’re not doing
  • Understand and make better use of KPIs and OKRs
  • Create sustainable achievement habits and rituals
  • Break the analysis paralysis cycle and foster a positive ‘Day One’ mindset
  • Maximise ROI for your precious time and energy

To register for the whole program go to the bottom of this page, to register for this individual module click here

 

 

 

 

Disclaimer: CHSP Ticket price subsided by SA and NSW Sector Support and Development (SSD) funded by the Australian Department of Health.
Although funding for this session has been provided by the Australian Government, the material contained herein does not necessarily represent the views or policies of the Australian Government.

Venue

Online via Zoom
Tickets are 1 per person
A Reminder email will be sent to registered participants 1-2 days prior to the session including the zoom link and any handouts,

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