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Leadership Development Program – Module 4: Confident Conversations


May 10, 2022
11:00 am - 1:00 pm
Other Time Zones:
11.00am – 1.00pm  (NSW, ACT, TAS, VIC, QLD)
10.30am – 12.30pm (SA, NT)
9.00am – 11.00am (WA)
$184.00 – $305.00
Event Category:


Trainer First Name
Trainer Last Name
Trainer Short Bio

Bruce loves to help people understand how other people tick so they can work together with less stress and more “yes!” With a focus on leadership, communication and team dynamics, Bruce has been delivering adult education, coaching and professional development programs for over 4 decades. He is an accomplished speaker and facilitator with an engaging and humorous presentation style.
In addition to managing his own business, Bruce is Judging Chair for the Sunshine Coast Business Awards and a part-time academic with the University of the Sunshine Coast. He is founder and spokesperson for the USC Starfish Program raising funds to support low SES students in higher education. Bruce also mentors young entrepreneurs in The DeLorean Project and Generation Innovation.

May 10, 2022 @ 11:00 am - 1:00 pm

$184.00 – $305.00

Watch this learning bite to help give CORE Feedback.


The ACSA Leadership Development Program is ideal for new and emerging leaders who want to grow their professional leadership capacity quickly, simply, and practically. It’s also a great way for seasoned professionals to refresh their understanding and update their leadership toolkit.

The program is designed to cultivate key leadership criteria and skills outlined in the Australian Aged Care Leadership Capability Framework. The series is just as suitable for those in operational and clinical roles who may be supervising others for the first time, as well as those in corporate role who have more experience. Each module is delivered as a 2-hour interactive workshop. Participants will also have access to a toolkit of supporting materials and resources for ongoing personal reflection and development.


The program references the CILCA 360 tool, which ACSA is a licensed provider and is available prior and/or at the conclusion of the ACSA Leadership Series, or anytime throughout the program, suitable to both parties. CILCA 360 is offered at a reduced price – when purchasing the complete 6 module program.

In addition to gaining insights into your leadership, completion of the CILCA 360 underpins evidence requirements in four units of competence from the BSB40520 Certificate IV in Leadership and Management qualification, though Registered Training Organisation – Training Unlimited Pty Ltd, RTO ID 20891.

Contact ACSA Consultancy Services – consultancy@acsa.asn.au for more information regarding the CILCA 360 which has been specifically developed for the Aged Care Services sector.  


Whole Program Learning Outcomes:

  • Recognise and honour your natural leadership style
  • Understand key elements of personality and how they affect communication
  • Play to your strengths as well as adapt and stretch with other styles
  • Respond more effectively to routine complaints and misunderstandings
  • Create more pathways for team success
  • Support and encourage other developing leaders in your team
  • ‘Manage up’ and ‘manage sideways’ more effectively
  • Work better with colleagues with alternate leadership styles
  • Boost your leadership capacity and elevate your career growth


12 October 2022 – Module 4: Confident Conversations

Great leaders know how to have courageous conversations. They know that open, transparent dialogue is a powerful problem-solving resource and a great way to grow confident, high-performing teams. Given high levels of volatility, uncertainty and ambiguity in the Aged Care sector, the need for confident, positive and practical communication has never been more vital. In this module you’ll discover how courageous conversations save you time, money and energy, and help you build trust through genuine, open communication. You’ll find simple ways to master the art and heart of authentic feedback and grow your circle of influence.


You will walk away with practical tips and tools about how to:

    • Confront complex issues and confidence and skill
    • Maintain psychological safety and open up space for important conversations
    • Enrich relationships through honest, respectful discussion
    • Use a simple framework for feedback conversations
    • Know when to course-correct, when to coach and when to cheer people on
    • Encourage people to discover and take ownership for their own development path
    • Conclude feedback conversations with accountable action plans
    • Reduce stress and stay calm under pressure
    • Use curiosity to adapt and find new solutions
    • Use creativity and humour to maintain perspective, flexibility and wellbeing


    The ACSA Leadership Development Program is a proactive response to key criteria and issues identified in the Australian Aged Care Leadership Capability Framework (ACLCF). Alignment with the ACLCF will ensure that learning outcomes and implementation can be measured through self-assessments, line manager assessments or 360-degree assessments.  


    The Australian Aged Care Leadership Capability Framework identifies three broad levels of leadership (see below). The ACSA Leadership Development Program is specifically designed to meet the needs of current and aspiring leaders in levels three and two. Level one leaders may also find the series a valuable refresher.

    Level 3

    Often referred to as ‘front line’ or ‘first line’ managers, Level 3 Leaders are likely to be responsible for the activities of a team on a part-time or full-time basis. In an Aged Care context, depending on the size of the organisation and the services provided, these people may often be Care Co-ordinators, Service Co-ordinators, Registered Nurses or Team Managers.

    Level 2

    As mid-level leaders or ‘middle management’, Level 2 Leaders are commonly responsible for multiple teams or an entire service/function. According to organisational size and function, these leaders are likely to occupy positions as Director of Nursing, Care Manager, Facility Manager, Hotel Services Manager, Quality Manager, Human Resources Manager and so on.

    Level 1

    Level 1 Leaders are those with strategic and cultural responsibility for an entire organisation or division. Level 1 Leaders will often play a role in influencing community and/or stakeholders beyond their organisation. In small to medium-sized organisations this is likely to be the CEO. In medium to large-sized organisations Level 1 leaders may include general/executive/senior managers and department heads.    





    Disclaimer: CHSP Ticket price subsided by SA and NSW Sector Support and Development (SSD) funded by the Australian Department of Health. Although funding for this session has been provided by the Australian Government, the material contained herein does not necessarily represent the views or policies of the Australian Government



    Online via Zoom
    Tickets are 1 per person. A Reminder email will be sent to registered participants 1-2 days prior to the session including the zoom link and any handouts.
    Please note that an essential requirement is that all participants gain access to a PC and/or iPad or mobile device, and use a headphone set, although they do not need to be in the same location. Training rooms without personal headphones can result in feedback which may impede training delivery and reduce participant enjoyment. Headphones do not need to be expensive units, and many people have their own personal headphones /mic that they use with their smart phones, which will be suitable plugged into the computer unit if this is your choice of set up,


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