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Standards: Getting it Right


April 21
10:00 am - 1:00 pm
Other Time Zones:
10:00am – 1:00pm (NSW, ACT, Tas, Vic, QLD)
9:30am – 12:30am (SA, NT)
8:00am – 11:00am (WA)
$160 – $175
Event Category:


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Trainer Last Name
Trainer Short Bio

Murray has over 20 years of experience at senior management level in aged and disability support and associated sectors. As a passionate, skilled and experience trainer/ presenter he uses a mix of theory, experiential, reflection and self-discovery to support participants understand and apply their new and existing knowledge. He is also a trained facilitator in the Enzyme technique, which supports groups explore options and prioritise them for action. As a well-rounded personal development professional, Murray is also a successful mentor from the C suit to emerging leaders, where he can provide participants with insight, challenge and focus on solutions that last. He believes that a mix of training and mentoring will be the best approach for the implementation of the new Aged Care standards.

Murray is currently the CEO at Community Based Support (CBS) person-centred leader in the provision of services to people who are ageing or have a disability. During this time he has also served on the State committee of ACSA. Prior to joining CBS, Murray ran a niche registered training organisation (RTO) in Canberra, the Australian Indigenous Leadership Centre, where he played a key role in moving the organisation away from pure government funding, and into a sustainable financial position. Having been involved in the marketisation of both the RTO and Job Services sectors, he understands the journey, environment and dynamics that organisations go through as government policy changes and new players enter the market.

Murray has served on many profit-for-purpose and commercial boards, including Kimberley Group Training and the TAFE Governing Board; he was the Chairperson and Board Member of the Ord Valley Muster.

April 21 @ 10:00 am - 1:00 pm

$160 – $175

96.7% of the new Quality Standard requirements not met during recent Review Audits

In data just released from the Aged Care Quality and Safety Commission on performance of service providers from audits conducted during the transition period (January to March 2019), many residential service providers outside of the usual three year accreditation cycle were clearly not ready for the “go live” date for the new Standards on July 1, 2019. The most frequent areas of non-compliance were Standards 7, 2, 3 and 8.

With customer outcomes, expectations and first hand experience of service delivery front and centre in the new review process, closely followed by what the aged care workforce say and do every day; it is critical that every person involved in care delivery and support across the organisation understands their collective contribution to meeting and in fact exceeding the requirements for each quality standard.

ACSA’s “Getting it Right” workshop is designed specifically for front line and support staff to understand each of the eight standards but with a particular focus on their contribution to Standards 1 – 4. The program provides detailed information on the examples and evidence for each standard and also supports staff to develop their own action plan for continuous improvement in their job role.  With 17.5% of Residential Care services and 35.3% of Home Services not being returned to full compliance there is no time like the present to ensure you have provided effective training and support to your staff to understand and implement the new standards effectively.


Online via Zoom
Tickets are 1 per person
A Reminder email will be sent to registered participants 1-2 days prior to the session including the zoom link and any handouts,


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