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May 2021
Mental Health Awareness & the Older person: A series dealing with Psychotic Disorders
Learn about an older person’s experience of living with Schizophrenia or Bipolar Disorder, and the impact and challenges in providing effective service delivery.
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Being Curious – Aged Rights Advocacy Service – Taking action to prevent abuse of older people
The Aged Rights Advocacy Service (ARAS) offers a free, confidential and state-wide service to older people, or their representatives, who are living in residential aged care; receiving Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP) services; at risk of, or experiencing abuse from family or friends; living in a retirement village. ARAS provides advocacy assistance to support older people to uphold their rights and their responsibilities.
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Customer Service: We all love it!
We all love a great customer experience. It keeps us coming back for more and makes us feel heard and involved. Spend some time reflecting on how you do this and take away new ideas and skills to give your clients a great customer experience every time- even during the hard times.
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SOLD OUT…Understanding Your Payment Statements and Supplements
Navigating the changing landscape of Aged Care Funding can be difficult and, sometimes, reading a payment statement can feel like reading a foreign language. ACSA and Provider Assist have partnered to deliver this course. Provider Assist will walk you through the main changes to Aged Care Funding that have occurred since the introduction of the Aged Care Act over 20 years ago, what these changes mean for your residents and, importantly, how these changes impact your facility’s funding entitlement and payment statements.
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Stand Up, Be Confident & Deliver
This Masterclass offers you two opportunities. Firstly develop you own capacity and skills to “Stand Up, Be Confident & Deliver”. Secondly learn how to encourage and mentor your team members to be able to.
Join in the fun and access this professional development opportunity
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Meeting the needs of people from diverse backgrounds
2 hour Presentation. This workshop looks at the Quality Standards, incorporates the Diversity Framework and demonstrates what this looks like with a service that provides Aged Care. It is aimed at an audience of all levels.
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Serious Incident Reporting Scheme
A training session is available to assist aged care providers to understand the legislative requirements and support consumers, families and staff involved in serious and critical incidents to maintain compliance with reporting obligations. This includes an understanding of the definitions of a reportable incident and when a report must be made.
Find out more »June 2021
Coaching to GROW
This day long Masterclass will focus on the coaching mindset, the skills required to effectively coach and provide a structured approach to planning and conducting a coaching session with the aged services workforce.
Purpose: To increase an awareness of coaching and how it can be used to develop individuals for sustainable change.
Find out more »July 2021
Train the Trainer
No need to attend long boring drawn out training. This Train the Trainer Masterclass will keep you engaged all day wanting more. You will leave inspired, with ideas for effective implementation of the strategies learned. Sheree Lewis makes learning fun and you will be able to share these insights with your colleagues, staff who report to you or volunteers on your return to the workplace.
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