Upcoming Programs

An interactive 2 hour on-line session which will clarify and explore the concept of 'Dignity of Risk' with real case studies.

This interactive 2 hour online workshop provides a systematic approach to achieving a Restraint Free environment through understanding what constitutes implementation of “Least Restrictive Practices” within Aged Care

The aim of this workshop is to understand the correlation between unmet needs, human rights, capacity, behaviours and restraints.  We will look at our Aged Care Quality standards and how they ensure each individual person receiving care is at the forefront of what we do.

Explore changes to the Retirement Villages Regulation in NSW that impact on complaint management and dispute handling for retirement village managers and operators. The workshops combine theory and best practice frameworks with a practical approach to reviewing real cases with peers.

Explore changes to the Retirement Villages Regulation in NSW that impact on complaint management and dispute handling for retirement village managers and operators. The workshops combine theory and best practice frameworks with a practical approach to reviewing real cases with peers.

In this session we will be looking at how grief, loss and fear can impact on aged care service delivery, and what aged care workers and volunteers can do to support an older person experiencing these emotions.

The aim of this workshop is to understand what does ‘Dignity of risk’ mean and how does this concept fit into delivery of our Aged Care Services within a Regional Remote and Rural setting.

Learn about the signs & symptoms of depression and gain a greater understanding of the risk of onset of depression in older people.

This workshop explores the importance of our own resilience and supporting others to recognize their capacity to bounce back from adversity and loss.

Anxiety is the most common mental illness in older people. Learn about the signs and symptoms of anxiety and why older people are more vulnerable to the onset of anxiety.

This workshop looks at Aboriginal and Torres Strait Islander history, white contact history and the White Australia policies.

We all love a great customer experience. It keeps us coming back for more and makes us feel heard and involved. Spend some time reflecting on how you do this and take away new ideas and skills to give your clients a great customer experience every time- even during the hard times.

Learn about an older person’s experience of living with Schizophrenia or Bipolar Disorder, and the impact and challenges in providing effective service delivery.