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April 2021

Standards: Getting it Right

April 21 @ 10:00 am - 1:00 pm
Online via Zoom, Tickets are 1 per person
A Reminder email will be sent to registered participants 1-2 days prior to the session including the zoom link and any handouts,

ACSA’s “Getting it Right” workshop is designed specifically for front line and support staff to understand each of the eight standards but with a particular focus on their contribution to Standards 1 – 4

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Royal Commission into Aged Care Quality & Safety – Final Report: Care, Dignity and Respect. Where to from here for CHSP Providers?

April 22 @ 1:30 pm - 3:00 pm
Online via Zoom, Tickets are 1 per person
A Reminder email will be sent to registered participants 1-2 days prior to the session including the zoom link and any handouts,

On-line webinar, presenting the findings of the Royal Commission into Aged Care Quality and Safety: Care, Dignity and Respect.

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May 2021

Mental Health Awareness & the Older person: A series dealing with Psychotic Disorders

May 6 - May 19
Online via Zoom, Tickets are 1 per person
A Reminder email will be sent to registered participants 1-2 days prior to the session including the zoom link and any handouts,

Learn about an older person’s experience of living with Schizophrenia or Bipolar Disorder, and the impact and challenges in providing effective service delivery.

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Being Curious – Aged Rights Advocacy Service – Taking action to prevent abuse of older people

May 11 @ 10:00 am - 11:30 am
Online via Zoom, Tickets are 1 per person
A Reminder email will be sent to registered participants 1-2 days prior to the session including the zoom link and any handouts,

The Aged Rights Advocacy Service (ARAS) offers a free, confidential and state-wide service to older people, or their representatives, who are:

• living in residential aged care
• receiving Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP) services
• at risk of, or experiencing abuse from family or friends
• living in a retirement village.

ARAS provides advocacy assistance to support older people to uphold their rights and their responsibilities.

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Customer Service: We all love it!

May 13 @ 12:00 am - May 20 @ 12:00 am
Online via Zoom, Tickets are 1 per person
A Reminder email will be sent to registered participants 1-2 days prior to the session including the zoom link and any handouts,

We all love a great customer experience. It keeps us coming back for more and makes us feel heard and involved. Spend some time reflecting on how you do this and take away new ideas and skills to give your clients a great customer experience every time- even during the hard times.

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Understanding Your Payment Statement and Supplements

May 18 - May 20
Online via Zoom, Tickets are 1 per person
A Reminder email will be sent to registered participants 1-2 days prior to the session including the zoom link and any handouts,

Navigating the changing landscape of Aged Care Funding can be difficult and, sometimes, reading a payment statement can feel like reading a foreign language. ACSA and Provider Assist have partnered to deliver this course. Provider Assist will walk you through the main changes to Aged Care Funding that have occurred since the introduction of the Aged Care Act over 20 years ago, what these changes mean for your residents and, importantly, how these changes impact your facility’s funding entitlement and payment statements.

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Stand Up, Be Confident & Deliver

May 25 @ 9:30 am - 4:30 pm
ACSA SA Offices, Building 3, Level 1, 32-56 Sir Donald Bradman Drive
Mile End, SA Australia

This Masterclass offers you two opportunities. Firstly develop you own capacity and skills to “Stand Up, Be Confident & Deliver”. Secondly learn how to encourage and mentor your team members to be able to.

Join in the fun and access this professional development opportunity

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Meeting the needs of people from diverse backgrounds

May 26 @ 1:00 pm - 3:00 pm
Online via Zoom, Tickets are 1 per person
A Reminder email will be sent to registered participants 1-2 days prior to the session including the zoom link and any handouts,

2 hour Presentation. This workshop looks at the Quality Standards, incorporates the Diversity Framework and demonstrates what this looks like with a service that provides Aged Care. It is aimed at an audience of all levels.

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June 2021

Coaching to GROW

June 16 @ 9:30 am - 4:30 pm
ACSA SA Offices, Building 3, Level 1, 32-56 Sir Donald Bradman Drive
Mile End, SA Australia

This day long Masterclass will focus on the coaching mindset, the skills required to effectively coach and provide a structured approach to planning and conducting a coaching session with the aged services workforce.

Purpose:  To increase an awareness of coaching and how it can be used to develop individuals for sustainable change. 

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July 2021

Train the Trainer

July 21 @ 9:30 am - 4:30 pm
ACSA SA Offices, Building 3, Level 1, 32-56 Sir Donald Bradman Drive
Mile End, SA Australia

No need to attend long boring drawn out training. This Train the Trainer Masterclass will keep you engaged all day wanting more. You will leave inspired, with ideas for effective implementation of the strategies learned. Sheree Lewis makes learning fun and you will be able to share these insights with your colleagues, staff who report to you or volunteers on your return to the workplace.

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