Terms and Conditions


Aged and Community Care Providers Association (ACCPA) is committed to respecting the privacy of its customers and stakeholders and adheres to the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth) and the Privacy Amendment (Private Sector) Act 2000 (Privacy Act). The Australian Privacy Principles govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information.

A copy of the Australian Privacy Principles is available here.

A copy of ACCPA’s Privacy Policy is available here.

Photographs and video footage may be taken during an ACCPA event or training session for ACCPA promotional purposes including social media, publications or communications. If you do not want your image used, please advise us via writing.

Utilising the contact details provided to ACCPA from time to time, Learning and Professional Development will send out information on upcoming training opportunities in a direct electronic message. If you do not wish to receive this information and prefer to ‘opt out’ – email training@accpa.asn.au and we will remove you from our ‘waiting lists’ and ‘email communications’ database.


Cancellations, Refunds, Substitutions and Transfers:

ACCPA’s Learning and Professional Development (L&PD) products are delivered subject to sufficient registrations, as stipulated by available tickets against each event, and tickets can be purchased directly from the What’s On page.

Training session viability of each advertised session is assessed one week prior to the scheduled date of delivery, when a decision is made regarding continuation or cancellation. When a training session is cancelled due to insufficient numbers or circumstances outside of the control of ACCPA, a full refund will be paid, directly to the customer who has made the initial purchase.

A full refund is also available if an attendee withdraws from a training session, 5 or more days prior to the session being delivered, on the condition, that the customer has contacted training@accpa.asn.au, 5 or more days prior, to inform regarding their intention to withdraw from the purchased training session. No refunds or transfers will be considered without notification prior to the commencement of a training session.

An organisation may choose to substitute an attendee of a previously paid session, by emailing training@accpa.asn.au, 24 hours prior to the commencement of the training session. Late notifications will be considered on a case-by-case basis. Full details of the substituted attendee must be provided.

Payment Terms

It is a condition of registration that participants pay full payment at the time of booking via credit card or by invoicing by prior arrangement. On some occasions full payment is to be received within 5 days of receipt of the tax invoice or 10 business days prior to the commencement of the training session or event, whichever occurs first.

All payments must be finalised prior to commencement. Registrants who have outstanding payments will not be able to participate. Upon registration, a Tax Invoice will be emailed to the person making the booking.


All training session prices promoted on the Training Calendar, unless stated otherwise, are inclusive of GST and cover training expenses, all course materials and catering (where applicable with face-to-face delivery).

When registering multiple attendees, an individual email address is required for each attendee to ensure the registration is processed correctly.

ACCPA members receive a discounted rate. To explore the additional benefits of an ACCPA membership please contact members@accpa.asn.au


A Certificate of Participation is available by emailing training@accpa.asn.au.

The certificate(s) will then be forwarded to the person requesting them, for example: a HR employee of an organisation who has registered multiple employees in a training session or an individual attendee.


Information is of a general nature only and has been prepared without taking into account your organisations particular needs, circumstances and objectives. Some information presented in a workshop/event/forum is of a general nature and attendees may need to take into account their organisation’s particular needs, circumstances and objectives. While every effort has been made to disseminate accurate information at the time of presentation, legislative changes occur regularly. Attendees are responsible for ensuring they are working to the most current regulatory requirements.

Training Session Amendments

Although every effort will be made to maintain training session information as represented, ACCPA reserves the right to make any necessary changes to the program information, including cancellation when required.


Survey & Statistical Collection

Survey collection will occur both during and post training session delivery, using a variety of methods. Comments collected via these surveys assist ACCPA to engage in a continuous improvement approach and are used for testimonial statements. If you do not wish to provide testimonial statements and prefer to ‘opt out, please indicate your preferences within the survey document.


Training product is any training session, webinar and/or information session that is available on the Training Calendar and/or the LMS. These products are primarily commercial products however on occasion, ACCPA will offer training products free or at a reduced rate to reflect funding from either state and territory governments or the Australian Government.


All ACCPA policies may be reviewed from time to time, and subsequently amended, to reflect changes to policy, procedure or State or Federal Legislation.