Managing Complaints

This workshop explore the technics and attitudes required to manage complaints successfully. During the webinar the content also makes links to the Aged Care Quality and Safety Standards as well as the Open discloser guidelines. The workshop combine theory and best practice frameworks with a practical approach.

Dispute handling and managing conflicts to resolution

The workshop combines theory and best practice frameworks and  practical approaches. During the two hours, it will look at how to avoid conflict and then how to manage it to resolution should it occur. A positive approach is taken to how conflict can also be turned into positive outcomes and change. Activities and learning polls occur throughout the session to support self-reflection and reinforce the new information being presented.

Adopting Least Restrictive Practices within Aged Care

This training session provides a Systematic approach to achieving a Restraint Free environment through understanding what constitutes implementation of “Least Restrictive Practices” within the Aged Care Residential setting.

Leisure and Health - Getting the Foundations Right

This 2 hour interactive facilitated online workshop looks at the Foundations of Leisure and Health. To effectively deliver Leisure and Health activities and programs in an Aged Care Environment, we are guided by several factors.

Mental Health Awareness & the Older Person: Gambling concerns

We look at the most common types of gambling concerns and the signs you may see in an older person experiencing a gambling problem.

Mental Health Awareness & the Older Person: Substance misuse

We look at substance misuse in older people which may be linked to physical and mental health conditions.

Mental Health Awareness & the Older Person: Hoarding, collecting & clutter

Investigate the likely reasons why older people accumulate ‘stuff’ and the underlying emotions & experiences that can contribute to these behaviours.

Serious Incident Reporting Scheme

A training session is available to assist aged care providers to understand the legislative requirements and support consumers, families and staff involved in serious and critical incidents to maintain compliance with reporting obligations. This includes an understanding of the definitions of a reportable incident and when a report must be made.

Customer Service: We all love it!

We all love a great customer experience. It keeps us coming back for more and makes us feel heard and involved. Spend some time reflecting on how you do this and take away new ideas and skills to give your clients a great customer experience every time- even during the hard times.

Beyond the Standards

With A CHSP focus this informative and engaging online workshop will take participants through a range of activities and small group discussions to explore the New Aged Care Quality Standards 1-8 in relation to an older person’s life.

Stand Up, Be Confident & Deliver

This Masterclass offers you two opportunities. Firstly develop you own capacity and skills to “Stand Up, Be Confident & Deliver”. Secondly learn how to encourage and mentor your team members to be able to.

Join in the fun and access this professional development opportunity

A discussion around loss & grief

The aim of this session is to concentrate on developing our capacity to recognise and respond appropriately to our feelings of loss and grief in our role in aged care. Active participation will be encouraged, but not essential.

Retirement Village Management

Designed for retirement village managers and self care managers, this course has been designed to address broad areas of retirement village management, organisational and compliance issues and will provide participants with a relevant and stimulating program specific to their work practices.

Good Better Best

Good Better Best is an exciting, unique South Australian initiative that has evolved over several years and just keeps getting BETTER.

This series of 4 workshops will enable participants who work in a range of programs to build their professional capacity to respond to the real needs of older people accessing services, so that they may access the BEST in life

Better Relationships, Greater Understanding

Are you looking to: Improve relationships with colleagues; Maximise the performance and potential of team members; Reduce conflict in the workplace; Understand why people behave the way they do. If you answered yes to any of these questions then this Masterclass is for you!

Coaching to GROW

This day long Masterclass will focus on the coaching mindset, the skills required to effectively coach and provide a structured approach to planning and conducting a coaching session with the aged services workforce.

Purpose:  To increase an awareness of coaching and how it can be used to develop individuals for sustainable change. 

Leading Person Centred Teams

If You Always Do What You've Always Done, You'll Always Get What You've Always Got.” ~ Henry Ford.

This BPP Masterclass facilitated by Sheree Lewis identifies highly effective techniques and approaches to get different results when leading person-centred teams. This interactive day engages the learner to challenge what they have always done to build broader capacity to impact their teams work. Not to be missed.

Valued Roles for All

Jane Sherwin leads participants to understand how enabling the individuals participation in the community with a focus on Valued Roles gives a firm foundation for service planning and cooperative action. Roles start with the person, who they are, what their passions and interests are, what makes sense in their own individual life in their own local community. The crafting of valued roles is highly individualised and requires the provider has deep understanding of the unique response each person requires.

We challenge you to join our investigation of “the purpose of life is a life with purpose”  with Jane Sherwin.

Train the Trainer

No need to attend long boring drawn out training. This Train the Trainer Masterclass will keep you engaged all day wanting more. You will leave inspired, with ideas for effective implementation of the strategies learned. Sheree Lewis makes learning fun and you will be able to share these insights with your colleagues, staff who report to you or volunteers on your return to the workplace.

Clinical Investigations the fundamental steps

This program is designed to provide members with an understanding of the requirements of the New Serious Incident Response Scheme and how to manage a clinical investigation.

Mental Health Awareness & the Older person: Responding to Challenging Behaviours in Older People

This 1.5hour session provides insight & understanding of the potential underlying triggers for concerning behaviours and provides helpful ways for workers and volunteers to provide support and care.

Mental Health Awareness & the Older person: A series dealing with Psychotic Disorders

Learn about an older person’s experience of living with Schizophrenia or Bipolar Disorder, and the impact and challenges in providing effective service delivery.

Mental Health Awareness & the Older person: A series dealing with Anxiety

Anxiety is the most common mental illness in older people. Learn about the signs and symptoms of anxiety and why older people are more vulnerable to the onset of anxiety.

Mental Health Awareness & the Older person: A series dealing with Depression

Learn about the signs & symptoms of depression and gain a greater understanding of the risk of onset of depression in older people.

Mental Health Awareness & the Older person: The Older Person & Grief, Loss, Fear & Social Isolation - The Impact on Service Delivery

In this session we will be looking at how grief, loss and fear can impact on aged care service delivery, and what aged care workers and volunteers can do to support an older person experiencing these emotions.