Clinical Investigations the fundamental steps

This program is designed to provide members with an understanding of the requirements of the New Serious Incident Response Scheme and how to manage a clinical investigation.

Mental Health Awareness & the Older person: Responding to Challenging Behaviours in Older People

This 1.5hour session provides insight & understanding of the potential underlying triggers for concerning behaviours and provides helpful ways for workers and volunteers to provide support and care.

Mental Health Awareness & the Older person: A series dealing with Psychotic Disorders

Learn about an older person’s experience of living with Schizophrenia or Bipolar Disorder, and the impact and challenges in providing effective service delivery.

Mental Health Awareness & the Older person: A series dealing with Anxiety

Anxiety is the most common mental illness in older people. Learn about the signs and symptoms of anxiety and why older people are more vulnerable to the onset of anxiety.

Mental Health Awareness & the Older person: A series dealing with Depression

Learn about the signs & symptoms of depression and gain a greater understanding of the risk of onset of depression in older people.

Mental Health Awareness & the Older person: The Older Person & Grief, Loss, Fear & Social Isolation - The Impact on Service Delivery

In this session we will be looking at how grief, loss and fear can impact on aged care service delivery, and what aged care workers and volunteers can do to support an older person experiencing these emotions.

Managing Complaints for Retirement Village Operators in NSW, & Dispute Handling and Managing Conflicts to Resolution

Explore changes to the Retirement Villages Regulation in NSW that impact on complaint management and dispute handling for retirement village managers and operators. The workshops combine theory and best practice frameworks with a practical approach to reviewing real cases with peers. Do one or both!!

Imagining Possibilities

Appreciative Inquiry is about asking unconditionally positive questions to focus conversation and dialogue on what has worked in the past, works in the present, and is likely to continue to work in the future. This session will help the workforce to turn principles of strength based approaches into actions.

If it's not documented, it didn't happen

When something goes wrong or when a case conference is scheduled with the client and their loved ones, ensuring you have well written evidence to back up any claims, actions or outcomes is essential.

Effective Clinical Governance

Effective clinical governance is critical to the delivery of safe and high-quality care for aged care consumers. During the COVID Pandemic the need for effective clinical governance has been highlighted.

Dignity of Risk

An interactive 2 hour on-line session which will clarify and explore the concept of 'Dignity of Risk' with real case studies.

Resilience

This workshop explores the importance of our own resilience and supporting others to recognize their capacity to bounce back from adversity and loss.

Right Relationships

This interactive session investigates the idea of “right relationship”, from the teachings of Michael Kendrick. By identifying strategies to deal with relationship challenges, participants will be better prepared to manage  relationships in healthy ways.

Standards: Getting it Right

ACSA’s “Getting it Right” workshop is designed specifically for front line and support staff to understand each of the eight standards but with a particular focus on their contribution to Standards 1 – 4

Difficult Conversations

This workshop offers a range of practical strategies to manage difficult conversations using varied methods, positive intent and good processes.

Meeting the needs of people from diverse backgrounds

2 hour Presentation. This workshop looks at the Quality Standards, incorporates the Diversity Framework and demonstrates what this looks like with a service that provides Aged Care. It is aimed at an audience of all levels.