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Difficult Conversations

Program Short Description

This workshop offers a range of practical strategies to manage difficult conversations using varied methods, positive intent and good processes.

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Program Info

Difficult conversations cannot always be avoided when we are working in the human services. This will be an opportunity to reflect on our own skills and how to navigate difficult exchanges. This workshop aims to give you some strategies to manage difficult conversations using positive intent and good processes.

Learning Outcomes:

  • Insight into 3 types of conversations and their effectiveness to turn difficult encounters into constructive conversations.
  • Identify the importance of self-awareness and empathy when navigating tricky conversations.
  • Exploration of strategies that can shift difficult conversations into meaningful communication.

Target Group: CHSP support workers, volunteers, other aged care workers - highly beneficial for frontline workers and volunteers. For best results team leaders and manager should have undertaken the session to enhance team practices and strengthen cultural changes.