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August 2020

Dispute Handling and Managing Conflicts to Resolution

August 12 @ 1:00 pm - 3:00 pm

SOLD OUT !! Explore changes to the Retirement Villages Regulation in NSW that impact on complaint management and dispute handling for retirement village managers and operators. The workshops combine theory and best practice frameworks with a practical approach to reviewing real cases with peers.

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September 2020

Customer Service: We all love it!

September 16 @ 1:00 pm - September 23 @ 3:00 pm

We all love a great customer experience. It keeps us coming back for more and makes us feel heard and involved. Spend some time reflecting on how you do this and take away new ideas and skills to give your clients a great customer experience every time- even during the hard times.

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