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Online via Zoom

Tickets are 1 per person
A Reminder email will be sent to registered participants 1-2 days prior to the session including the zoom link and any handouts,

May 2021

Being Curious – Aged Rights Advocacy Service – Taking action to prevent abuse of older people

May 11 @ 10:00 am - 11:30 am
Online via Zoom, Tickets are 1 per person
A Reminder email will be sent to registered participants 1-2 days prior to the session including the zoom link and any handouts,

The Aged Rights Advocacy Service (ARAS) offers a free, confidential and state-wide service to older people, or their representatives, who are living in residential aged care; receiving Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP) services; at risk of, or experiencing abuse from family or friends; living in a retirement village. ARAS provides advocacy assistance to support older people to uphold their rights and their responsibilities.

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Customer Service: We all love it!

May 13 @ 12:00 am - May 20 @ 12:00 am
Online via Zoom, Tickets are 1 per person
A Reminder email will be sent to registered participants 1-2 days prior to the session including the zoom link and any handouts,

We all love a great customer experience. It keeps us coming back for more and makes us feel heard and involved. Spend some time reflecting on how you do this and take away new ideas and skills to give your clients a great customer experience every time- even during the hard times.

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SOLD OUT…Understanding Your Payment Statements and Supplements

May 18 - May 20
Online via Zoom, Tickets are 1 per person
A Reminder email will be sent to registered participants 1-2 days prior to the session including the zoom link and any handouts,

Navigating the changing landscape of Aged Care Funding can be difficult and, sometimes, reading a payment statement can feel like reading a foreign language. ACSA and Provider Assist have partnered to deliver this course. Provider Assist will walk you through the main changes to Aged Care Funding that have occurred since the introduction of the Aged Care Act over 20 years ago, what these changes mean for your residents and, importantly, how these changes impact your facility’s funding entitlement and payment statements.

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Meeting the needs of people from diverse backgrounds

May 26 @ 1:00 pm - 3:00 pm
Online via Zoom, Tickets are 1 per person
A Reminder email will be sent to registered participants 1-2 days prior to the session including the zoom link and any handouts,

2 hour Presentation. This workshop looks at the Quality Standards, incorporates the Diversity Framework and demonstrates what this looks like with a service that provides Aged Care. It is aimed at an audience of all levels.

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Serious Incident Reporting Scheme

May 27 @ 1:00 pm - 4:00 pm
Online via Zoom, Tickets are 1 per person
A Reminder email will be sent to registered participants 1-2 days prior to the session including the zoom link and any handouts,

A training session is available to assist aged care providers to understand the legislative requirements and support consumers, families and staff involved in serious and critical incidents to maintain compliance with reporting obligations. This includes an understanding of the definitions of a reportable incident and when a report must be made.

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