Customer Service: We all love it!
We all love a great customer experience. It keeps us coming back for more and makes us feel heard and involved. Spend some time reflecting on how you do this and take away new ideas and skills to give your clients a great customer experience every time- even during the hard times.
Beyond the Standards
With A CHSP focus this informative and engaging online workshop will take participants through a range of activities and small group discussions to explore the New Aged Care Quality Standards 1-8 in relation to an older person’s life.
Stand Up, Be Confident & Deliver
This Masterclass offers you two opportunities. Firstly develop you own capacity and skills to “Stand Up, Be Confident & Deliver”. Secondly learn how to encourage and mentor your team members to be able to.
Join in the fun and access this professional development opportunity
Leisure and Health- Getting the Foundations Right
A discussion around loss & grief
The aim of this session is to concentrate on developing our capacity to recognise and respond appropriately to our feelings of loss and grief in our role in aged care. Active participation will be encouraged, but not essential.
Retirement Village Management
Designed for retirement village managers and self care managers, this course has been designed to address broad areas of retirement village management, organisational and compliance issues and will provide participants with a relevant and stimulating program specific to their work practices.
Good Better Best
Good Better Best is an exciting, unique South Australian initiative that has evolved over several years and just keeps getting BETTER.
This series of 4 workshops will enable participants who work in a range of programs to build their professional capacity to respond to the real needs of older people accessing services, so that they may access the BEST in life
Better Relationships, Greater Understanding
Are you looking to: Improve relationships with colleagues; Maximise the performance and potential of team members; Reduce conflict in the workplace; Understand why people behave the way they do. If you answered yes to any of these questions then this Masterclass is for you!
Coaching to GROW
This day long Masterclass will focus on the coaching mindset, the skills required to effectively coach and provide a structured approach to planning and conducting a coaching session with the aged services workforce.
Purpose: To increase an awareness of coaching and how it can be used to develop individuals for sustainable change.
Leading Person Centred Teams
If You Always Do What You've Always Done, You'll Always Get What You've Always Got.” ~ Henry Ford.
This BPP Masterclass facilitated by Sheree Lewis identifies highly effective techniques and approaches to get different results when leading person-centred teams. This interactive day engages the learner to challenge what they have always done to build broader capacity to impact their teams work. Not to be missed.
Valued Roles for All
Jane Sherwin leads participants to understand how enabling the individuals participation in the community with a focus on Valued Roles gives a firm foundation for service planning and cooperative action. Roles start with the person, who they are, what their passions and interests are, what makes sense in their own individual life in their own local community. The crafting of valued roles is highly individualised and requires the provider has deep understanding of the unique response each person requires.
We challenge you to join our investigation of “the purpose of life is a life with purpose” with Jane Sherwin.
Train the Trainer
No need to attend long boring drawn out training. This Train the Trainer Masterclass will keep you engaged all day wanting more. You will leave inspired, with ideas for effective implementation of the strategies learned. Sheree Lewis makes learning fun and you will be able to share these insights with your colleagues, staff who report to you or volunteers on your return to the workplace.
Clinical Investigations the fundamental steps
This program is designed to provide members with an understanding of the requirements of the New Serious Incident Response Scheme and how to manage a clinical investigation.
Mental Health Awareness & the Older person: Responding to Challenging Behaviours in Older People
This 1.5hour session provides insight & understanding of the potential underlying triggers for concerning behaviours and provides helpful ways for workers and volunteers to provide support and care.
Mental Health Awareness & the Older person: A series dealing with Psychotic Disorders
Learn about an older person’s experience of living with Schizophrenia or Bipolar Disorder, and the impact and challenges in providing effective service delivery.
Mental Health Awareness & the Older person: A series dealing with Anxiety
Anxiety is the most common mental illness in older people. Learn about the signs and symptoms of anxiety and why older people are more vulnerable to the onset of anxiety.
Mental Health Awareness & the Older person: A series dealing with Depression
Learn about the signs & symptoms of depression and gain a greater understanding of the risk of onset of depression in older people.
Mental Health Awareness & the Older person: The Older Person & Grief, Loss, Fear & Social Isolation - The Impact on Service Delivery
In this session we will be looking at how grief, loss and fear can impact on aged care service delivery, and what aged care workers and volunteers can do to support an older person experiencing these emotions.
Managing Complaints for Retirement Village Operators in NSW, & Dispute Handling and Managing Conflicts to Resolution
Explore changes to the Retirement Villages Regulation in NSW that impact on complaint management and dispute handling for retirement village managers and operators. The workshops combine theory and best practice frameworks with a practical approach to reviewing real cases with peers. Do one or both!!
Appreciative Inquiry is about asking unconditionally positive questions to focus conversation and dialogue on what has worked in the past, works in the present, and is likely to continue to work in the future. This session will help the workforce to turn principles of strength based approaches into actions.
If it's not documented, it didn't happen
When something goes wrong or when a case conference is scheduled with the client and their loved ones, ensuring you have well written evidence to back up any claims, actions or outcomes is essential.
Effective Clinical Governance
Effective clinical governance is critical to the delivery of safe and high-quality care for aged care consumers. During the COVID Pandemic the need for effective clinical governance has been highlighted.
Dignity of Risk
An interactive 2 hour on-line session which will clarify and explore the concept of 'Dignity of Risk' with real case studies.
This workshop explores the importance of our own resilience and supporting others to recognize their capacity to bounce back from adversity and loss.
This interactive session investigates the idea of “right relationship”, from the teachings of Michael Kendrick. By identifying strategies to deal with relationship challenges, participants will be better prepared to manage relationships in healthy ways.